Lead Research Engineer

Columbus, OH
Salaried

Position Overview

The position of Lead Research Engineer is responsible for the delivery of solutions to the business, customers, and within BT. The goal is to create new solutions and improve existing practices. The Lead Research Engineer role develops or designs new and existing products, processes, or technology to enhance product offering and operational processes.

Who We Are

Sage Sustainable Electronics leads the market in sustainable IT asset management and disposition (ITAD) by reusing more and recycling less. We serve Global 2000 and mid-market companies with a passion to make IT greener and more rewarding.

Woman-owned and with more than 30 years of experience. Every year, businesses retire millions of used-but-still-useful technology products, creating the fastest growing business and consumer waste stream in the world. We strategically and passionately help companies reuse more and recycle less than anyone else in the industry.

Responsibilities

  • Work directly with internal clients to support various projects and solutions.
  • Utilize problem-solving skills to understand challenges and architect/develop solutions.
  • Lead research projects, mentor other engineers and support staff.
  • Stay abreast of latest technologies in the personal devices and server components. This includes, but not limited to, mobile devices, personal computers, servers, network components, and telecommunication.
  • Provide architecture, configuration, administration, and functional support to expand capabilities of in-house offerings of products and services.
  • Design end-to-end solutions that address client challenges.
  • Contribute to the technical culture of the organization by defining and maintaining research standards, methods, and best practices.
  • Provide oversight to the day-to-day operation in the plants for technical processing practices.
  • Provide feedback from the business and vendors to consider in formulating strategy and qualitative/quantitative performance.
  • Provide continuous feasible improvement suggestions.
  • Conduct research to identify solutions for IT assets management industry problems.
  • Develop concepts for existing or new products, processes, or equipment relevant to their industry.
  • Design industry-relevant products, equipment or technology based on concepts and ensuring functionality.
  • Build product and solution prototypes for testing purposes.
  • Use specialized equipment to analyze and test processes, equipment, or materials.
  • Use statistical processes to assess data.
  • Manage and lead members of design or research teams.
  • Coordinate timelines, resources, and tasks to achieve project goals as project leader.
  • Prepare reports summarizing tests and research findings.
  • Represent BT in discussions with the business before projects or initiatives are committed.
  • Identify the root cause of issues and realize when dealing with symptoms, trust but verify claims.
  • Research options to achieve goal and offer to business better fit solutions, if applicable.
  • Ensure that requirements are detailed enough to eliminate vagueness and can be used for testing.
  • Work independently with minimal supervision.
  • Own certain initiatives where applicable and see them to completion by coordinating communication and efforts. Complete plans and follow-up on open topics timely.
  • Use data to provide insight on issues or root cause or validate theories and assumptions.
  • Prepare material for meetings and communication including Power Point presentations and Excel charts.
  • Escalate as appropriate to the right level in a timely manner while putting forward relevant and clear facts.
  • Perform all duties with quality and a caring attitude towards internal and external customers.
  • Continuously keep stakeholders updated on open initiatives status at the appropriate frequency level.
  • Author and update internal and external documentation and take necessary steps to secure relevant signoffs needed to keep initiatives on track and satisfy stakeholders expectations.
  • Follow policies, processes, and procedures at the department and company levels to ensure compliance and meet quality standards.
  • Effectively troubleshoot problems in a timely manner where applicable to ensure all committed sprint deliverables are completed on time.
  • Analyze demand and solutions.
  • Challenge claims and requests where applicable to ensure that solutions match problems, root causes are addressed versus symptoms, and adherence to priorities and strategies.
  • Make timely and informed decisions when faced with ambiguous situations by analyzing facts, data, best practices, lessons learned, best judgement, and known directions.
  • Work with vendors where applicable to coordinate communication, requirements, status, and timely escalation to deliver solutions effectively and efficiently to internal and external customers.
  • Use DevOps to document owned deliverables in sprints and deliver these commitments while tracking time against those deliverables as feasible. Remove any blockers in a timely manner by meeting and tracking to resolution with appropriate individuals.
  • Escalate any issues to management after taking the necessary steps to resolve any issues, blockers, or roadblocks.
  • Other duties as assigned.

Required Qualifications

  • 7+ years of hands-on IT operations, technical support, research, and technical product development experience.
  • Advanced technical experience in the computing space
  • In depth knowledge of computing technical components, both hardware and software including low levels like bios, firmware, etc.
  • Solid knowledge of the different platforms and operating systems from desktops to mobile devices including main frameworks like Apple, Android and Windows
  • Demonstrated leadership ability
    Ability to explain complex technical detail and tradeoffs to non-technical associates
  • Demonstrated ability to guide team members in troubleshooting, issue resolution, and escalation
  • Excellent analytical and decision-making skills
  • Ability to multitask and work under pressure wile meeting strict deadlines
  • BS degree in Information Systems, Computer Science, or related field; or equivalent combination of education and experience
  • Strong communication, negotiation, and presentation skills, demonstrating the ability to effectively interact with senior level managers to reach forward progress decisions

Preferred Qualifications

  • Excellent communicator with the ability to translate data into actionable insights
  • Ability to translate data into actionable insights
  • Strong working knowledge of relevant
  • Microsoft applications, including Visio and Azure DevOps
  • Highly proficient technical writing capabilities and data visualization

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