Essential Functions:

• Provide technical guidance to material handlers and third-party vendors performing Sage Onsite Services including asset decommission, data security and other services.
• Identifies, inventories, and decommission, data security and other services.
• Performs detailed audit and reporting on hard drives and other electronic devices.
• Enters detailed asset information into the ERP system that is not auto-populated by the data security software.
• Completes daily duties with assigned time limits and quality for specified tasks.
• Evaluates and identifies hardware for specific disposition (resell, repair, harvest, recycle, etc.)
• Inspects, classifies, diagnoses, evaluates, disassembles and repairs computer hardware.
• Configures, upgrades and tests computer hardware peripherals.
• Upgrades products through the addition of new hardware.
• Adjusts, repairs and replaces worn or defective parts.
• Works with Sales to evaluate the feasibility to repair and/or upgrade assets.
• Evaluates inventory on hand to determine if parts are available for upgrade/repair or submits a request for parts that are not in stock.
• Installs operating system (OS) to computer product per procedure.
• Cross trains in all areas within Operations to ensure site flexibility and contribute to the development and ongoing improvement of Operation systems and processes.
• Works in Operations and reports to Operations leadership when not engaged in Onsite Services.
• Flexibility to work in multiple areas.

Competencies:

• Work with minimum supervision
• Ability to represent Sage onsite at customer location in a professional manner and appearance.
• Ability to travel up to 75% of the time.
• 2+ years’ experience working with hardware products, preferably in a repair related field.
• Strong computer literacy
• Results oriented, team oriented, and excellent attention to detail.
• Working knowledge of Microsoft Office Suite
• Diagnostic and troubleshooting ability.
• Ability to configure, repair and/or upgrade electronics.
• Ability to identify and install PC hardware and peripherals.
• Ability to understand and carry out instructions furnished in various forms (written, oral or diagram)
• Strong written, verbal, and comprehensive communication skills.
• Prior field service experience.
• Familiarity with data centers.
• Wide range of technical repair/training.
• Knowledge of Apple and Microsoft applications and operating systems.

Educational Qualifications:

• Associate’s degree in a technology field, or equivalent experience.
• Certifications for technical product lines, networking, computers, mobile telecom.

Sage Team Skill Requirements:

• Demonstrated comfort with appropriate conflict and disagreement. An inclusion, belonging, diversity and equity adoption mindset.
• Collaborative business partner across the organization Brand Ambassador to the Sage Credo
• MS Office Suite use capability

Physical Requirements:

• Ability to use hand and power tools.
• Ability to lift to 50 lbs.

Sage Team Skill Requirements:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Fill out this application to apply: