Onsite Services Technician

Columbus, OH

Position Overview

Performs asset decommissioning, processing, Detailed evaluation, upgrade and critical data security functions in the field

Essential Functions:

  • Provide technical guidance to material handlers and third-party vendors performing Sage Onsite Services including asset decommission, data security and other services.
  • Identifies, inventories, and decommission, data security and other services.
  • Performs detailed audit and reporting on hard drives and other electronic devices.
  • Enters detailed asset information into the ERP system that is not auto-populated by the data security software.
  • Completes daily duties with assigned time limits and quality for specified tasks.
  • Evaluates and identifies hardware for specific disposition (resell, repair, harvest, recycle, etc.)
  • Inspects, classifies, diagnoses, evaluates, disassembles and repairs computer hardware.
  • Configures, upgrades and tests computer hardware peripherals.
  • Upgrades products through the addition of new hardware.
  • Adjusts, repairs and replaces worn or defective parts.
  • Works with Sales to evaluate the feasibility to repair and/or upgrade assets.
  • Evaluates inventory on hand to determine if parts are available for upgrade/repair or submits a request for parts that are not in stock.
  • Installs operating system (OS) to computer product per procedure.
  • Cross trains in all areas within Operations to ensure site flexibility and contribute to the development and ongoing improvement of Operation systems and processes.
  • Works in Operations and reports to Operations leadership when not engaged in Onsite Services.
  • Flexibility to work in multiple areas.

Competencies:

  • Work with minimum supervision
  • Ability to represent Sage onsite at customer location in a professional manner and appearance.
  • Ability to travel up to 75% of the time.
  • 2+ years’ experience working with hardware products, preferably in a repair related field.
  • Strong computer literacy
  • Results oriented, team oriented, and excellent attention to detail.
  • Working knowledge of Microsoft Office Suite
  • Diagnostic and troubleshooting ability.
  • Ability to configure, repair and/or upgrade electronics.
  • Ability to identify and install PC hardware and peripherals.
  • Ability to understand and carry out instructions furnished in various forms (written, oral or diagram)
  • Strong written, verbal, and comprehensive communication skills.
  • Prior field service experience.
  • Familiarity with data centers.
  • Wide range of technical repair/training.
  • Knowledge of Apple and Microsoft applications and operating systems.

Educational Qualifications:

  • Associate’s degree in a technology field, or equivalent experience.
  • Certifications for technical product lines, networking, computers, mobile telecom.

Sage Team Skill Requirements:

  • Demonstrated comfort with appropriate conflict and disagreement. An inclusion, belonging, diversity and equity adoption mindset.
  • Collaborative business partner across the organization Brand Ambassador to the Sage Credo
  • MS Office Suite use capability

Physical Requirements:

  • Ability to use hand and power tools.
  • Ability to lift to 50 lbs.

Sage Team Skill Requirements:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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