Onsite Services Technician
Position Overview
Performs asset decommissioning, processing, Detailed evaluation, upgrade and critical data security functions in the field
Essential Functions:
- Provide technical guidance to material handlers and third-party vendors performing Sage Onsite Services including asset decommission, data security and other services.
- Identifies, inventories, and decommission, data security and other services.
- Performs detailed audit and reporting on hard drives and other electronic devices.
- Enters detailed asset information into the ERP system that is not auto-populated by the data security software.
- Completes daily duties with assigned time limits and quality for specified tasks.
- Evaluates and identifies hardware for specific disposition (resell, repair, harvest, recycle, etc.)
- Inspects, classifies, diagnoses, evaluates, disassembles and repairs computer hardware.
- Configures, upgrades and tests computer hardware peripherals.
- Upgrades products through the addition of new hardware.
- Adjusts, repairs and replaces worn or defective parts.
- Works with Sales to evaluate the feasibility to repair and/or upgrade assets.
- Evaluates inventory on hand to determine if parts are available for upgrade/repair or submits a request for parts that are not in stock.
- Installs operating system (OS) to computer product per procedure.
- Cross trains in all areas within Operations to ensure site flexibility and contribute to the development and ongoing improvement of Operation systems and processes.
- Works in Operations and reports to Operations leadership when not engaged in Onsite Services.
- Flexibility to work in multiple areas.
Competencies:
- Work with minimum supervision
- Ability to represent Sage onsite at customer location in a professional manner and appearance.
- Ability to travel up to 75% of the time.
- 2+ years’ experience working with hardware products, preferably in a repair related field.
- Strong computer literacy
- Results oriented, team oriented, and excellent attention to detail.
- Working knowledge of Microsoft Office Suite
- Diagnostic and troubleshooting ability.
- Ability to configure, repair and/or upgrade electronics.
- Ability to identify and install PC hardware and peripherals.
- Ability to understand and carry out instructions furnished in various forms (written, oral or diagram)
- Strong written, verbal, and comprehensive communication skills.
- Prior field service experience.
- Familiarity with data centers.
- Wide range of technical repair/training.
- Knowledge of Apple and Microsoft applications and operating systems.
Educational Qualifications:
- Associate’s degree in a technology field, or equivalent experience.
- Certifications for technical product lines, networking, computers, mobile telecom.
Sage Team Skill Requirements:
- Demonstrated comfort with appropriate conflict and disagreement. An inclusion, belonging, diversity and equity adoption mindset.
- Collaborative business partner across the organization Brand Ambassador to the Sage Credo
- MS Office Suite use capability
Physical Requirements:
- Ability to use hand and power tools.
- Ability to lift to 50 lbs.
Sage Team Skill Requirements:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.