Essential Functions:

• The objective of the Production Lead is to ensure operations in the area are conducted at the highest level of efficiency and utilization while maintaining industry standards in quality and compliance.
• Evaluate incoming mobile devices and determine operational condition
• Unlock device if necessary
• Perform diagnostic and troubleshooting of potential issues
• Perform detailed ERP data entry for device information
• Disassemble, replace defective parts and perform repairs
• Work with Sales to evaluate the feasibility to repair and/or upgrade assets.

Competencies:

• 1+ year’s experience repairing and/or working with Apple devices
• Knowledge of Apple, Google and Microsoft applications and operating systems
• Strong computer literacy
• Results oriented, team oriented and attention to detail
• Ability to understand and carry out instructions furnished in various forms
• Apple Certification
• WISE Certification

Sage Team Skill Requirements:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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