Systems Administrator / Hardware Technician

Sparks, NV

Position Overview

The Systems Administrator / Hardware Technician is the site residential expert for asset knowledge covering all technologies at their facility. The Systems Administrator / Hardware Technician works closely with Operations and Technology and Innovation to research and implement hardware/software tests to increase efficiency and security of asset production. In addition, this role acts as a specialist in value optimization of assets received by Operations. Finally, this role acts in a support role to personnel local to the site for the Technology and Innovation group in response to service desk requests.

This is a technical support position with required skill sets to potentially include hardware and middleware server (physical & virtual) support & administration, data center infrastructure & facilities administration, network & telephony support, messaging, desktop management, application packaging, desktop & server operating systems, directory services & security, and support of other core applications.

 

Responsibilities

  • Provide tier 2 production and employee technical support during business hours and after hours on-call as needed.   Must have good follow-up skills.
  • Audits and inspects designated incoming assets to improve yield of products to reuse and resale channels.
  • Works with Sales and Technology and Innovation to determine how assets can be configured into finished goods for resale to enhance our yield.
  • Writes work instructions, documents processes, and creates documents/videos to illustrate lessons learned and knowledge gained from recoveries. Updates and manages technical data repository to ensure a strong, accurate and consistent knowledge base across all sites.
  • Works with the Process Improvement team to roll out training to all sites. Works with all sites on follow up Q&A, and training on your area of technical expertise. Participate in weekly meetings with all Technical Engineers and lead discussions for your area of expertise.
  • Supports all areas of Sage at assigned location as may be required to support customer and company needs.
  • Contributes to the development and ongoing improvement of the culture / systems / and processes in support of the Sage Credo.
  • Recognize and provide timely feedback to management, project managers, and lead support technicians with regard to roadblocks as needed.
  • Protect Sage’s technical brand by securing information, practicing need-to-know, maintaining company privacy, and adhering to best practices.

Required Qualifications

  • Associate degree in technology related field, or equivalent related experience
  • Three+ years’ experience in a technology related field
  • Basic knowledge of installation, configuration, maintenance, and troubleshooting of technical equipment (servers, laptops, desktops, phone, mobile, networking, printers, office equipment)
  • Ability to configure, repair and/or upgrade electronic assets
  • Ability to identify and install pc hardware and peripherals
  • Ability to understand and carry out instructions furnished in various forms (written, oral or diagram)
  • Strong communication skills: written, verbal, comprehension
  • Self-starter, team-oriented, and excellent attention to detail
  • Results oriented individual, who demonstrates urgency, ownership, and personal accountability
  • Ability to travel to other sites or customer locations (10% of time)
  • Ability to lift 50 lbs. or more
  • Working knowledge of Microsoft Office Suite

Preferred Qualifications

  • Previous experience in an ITAD environment
  • Previous experience in a logistics / warehouse / production facility
  • Technology vendor certifications
  • Experience with Hypervisor technology (Hyper-V)
  • Experience in network troubleshooting (Cisco)
  • High level understanding of enterprise environment

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