Are you a wholesale customer? Click here for our wholesale and B2B return policy.

Need to Return your Purchase?

Your satisfaction is our top priority. We hope that you are happy with your Sage product, but should you find yourself less than 100% satisfied, we are committed to making things right.  

Here are the steps to take, depending on your return type:  

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If, for any reason at all, you are not satisfied with your Sage product, you can return the device no questions asked. Here’s how to process your return:  

To initiate your return and to ensure proper credit, you will need to obtain a Return of Merchandise Authorization (RMA). Unfortunately, we cannot honor any return without a RMA.

To obtain your RMA, contact us by phone at 844-4SAGESE (844-472-4373) or email returns@sageSE.com. Once approved, we will send your RMA via email within 2-3 business days, along with detailed shipping instructions and prepaid labels if applicable.  

Note: You will be responsible for return shipping costs and packaging. We highly recommend returning your device in its original packaging to prevent damage in transit. 


Warranty Claim on a Defective Product

If your product is defective, rest assured that we provide a one-year warranty on all of our products. To find out, in detail, what our warranty covers click here.  

To make a warranty based return, contact us by phone at 844-4SAGESE (844-472-4373) or email returns@sageSE.com. Based on the condition of your return, we’ll provide one of three resolutions, depending on what we find:

Repair

We’ll repair your item and ship it back to you within 10 business days of receipt.

Repair not feasible

We’ll ship a replacement to you within 10 business days if repair is too costly.

Repair not possible

We’ll credit the full purchase price to our original payment method.

If you have any questions about your warranty, please don't hesitate to contact us. We're here to help.

Wrong Item?


We apologize if you received the incorrect product. Please request a Return of Merchandise Authorization (RMA) within 30 days of receipt. If we mistakenly shipped the wrong item(s), we'll cover the return and shipping costs for the correct product(s).  


To obtain your RMA, contact us by phone at 844-4SAGESE (844-472-4373) or email returns@sageSE.com. Once approved, we will send your RMA via email within 2-3 business days, along with detailed shipping instructions and prepaid labels if applicable.

Damaged in Transit?

If your package was damaged during transit, please reach out to us within two days of receiving the package. Don't forget to take photos of both the damaged item and packaging to help us process the claim with the carrier.  

Remember, we have a limited amount of time to file the claim with UPS, so please contact us as soon as possible: by phone at 844-4SAGESE (844-472-4373) or email returns@sageSE.com.

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How to Return Your Product

To initiate your return and to ensure proper credit, you will need to obtain a Return of Merchandise Authorization (RMA). Unfortunately, we cannot honor any return without an RMA.

To obtain your RMA, contact us by phone at 844-4SAGESE (844-472-4373) or email returns@sageSE.com. Once approved, we will send your RMA via email within 2-3 business days, along with detailed shipping instructions and prepaid labels if applicable.

Packaging Your Return

Properly packaging your return is very important to ensure a timely and accurate return process. Here’s how to process your return:

• Keep the original UPC barcode intact. Unfortunately, removal or alteration of the UPC code may void your return, regardless of the RMA status.
• Your return must be complete. Include all accessories (cables, chargers, etc)
• Use your device’s original packaging. It’s ideal, when returning your device to use its original shipping box, packaging inserts or comparable packing materials.

Shipping Your Return  

When there is an error on our part such as over shipment, mis-shipment, or sales error, Sage will cover the cost of return shipping. We will provide you with a pre-paid shipping label in such instances.

NOTE: Please ship your return to the location indicated on your RMA within 10 days of receiving your RMA. The RMA Number must be written on the shipping label.

It’s a good idea to insure all products for their full value to avoid risk if the product is lost or damaged while in transit back to Sage. We unfortunately must refuse any products damaged while in transit on an unapproved or uninsured return.

Have questions? Call (844) 472-4373 or email info@sagese.com.